SERVICE TERMS
& POLICIES

Appointment Cancellations & Rescheduling

Clients are required to provide a minimum of 24 hours’ notice for any appointment cancellation or rescheduling request.

• Cancellations or rescheduling requests made within 24 hours of the scheduled appointment may incur a fee of up to 50% of the booked service value.
• Failure to attend a scheduled appointment without prior notice may result in a charge equal to 100% of the booked service cost.
• To cancel or reschedule an appointment, clients may contact us via phone on (08) 6374 5829 or email at info@nextleveldetailing.com.au.

Deposits

A non-refundable deposit of $50 is required to secure all bookings. This amount will be applied toward the total cost of the service.

• Deposits may be forfeited where appointments are cancelled or rescheduled within 48 hours of the scheduled booking time.

Service Conditions

• Clients must ensure the vehicle is accessible and that keys are available at the scheduled appointment time.
• Vehicles presenting excessive dirt, pet hair, sand, staining or conditions requiring substantially additional labour may incur additional charges.
• Clients are requested to remove all personal belongings prior to their appointment. Next Level Detailing accepts no responsibility for loss or damage to items left within the vehicle.

Weather & Unforeseen Circumstances

• Next Level Detailing reserves the right to reschedule appointments in the event of adverse weather conditions where service quality may be affected.
• Appointments may also be rescheduled due to equipment failure, operational issues or staff shortages.
• Clients will be notified as soon as possible and offered the next available booking time.

Payment Terms

• Payment is accepted via cash, credit/debit card or bank transfer.
• Full payment is due upon completion of the service unless otherwise agreed in writing prior to the booking.

Gift Cards

• Gift cards purchased through Next Level Detailing are non-refundable and cannot be exchanged for cash.
• Gift cards must be redeemed within the validity period stated at the time of purchase.
• Lost, stolen or expired gift cards will not be replaced or refunded.

Warranty Policy

• Warranty coverage provided on ceramic coatings, window tinting, paint protection film and related services applies only to the original purchaser of the service.
• All warranties issued by Next Level Detailing are non-transferable and become void upon sale or transfer of vehicle ownership.
• Warranty claims may require proof of purchase and supporting service documentation.

Agreement

By booking a service with Next Level Detailing, you acknowledge that you have read, understood and agreed to the terms and policies outlined above.